{"id":10666,"date":"2022-12-07T15:15:20","date_gmt":"2022-12-07T14:15:20","guid":{"rendered":"https:\/\/iutdijon.u-bourgogne.fr\/www\/?p=10666"},"modified":"2026-03-26T12:05:29","modified_gmt":"2026-03-26T11:05:29","slug":"services-publics","status":"publish","type":"post","link":"https:\/\/iutdijon.u-bourgogne.fr\/www\/iut\/services-publics.html","title":{"rendered":"Services publics +"},"content":{"rendered":"<section class=\"kc-elm kc-css-90849 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-723419 kc_col-sm-3 kc_column kc_col-sm-3\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-697478 kc_shortcode kc_single_image\">\r\n\r\n        <img src=\"https:\/\/iutdijon.u-bourgogne.fr\/www\/wp-content\/uploads\/2022\/12\/20210115-Bannie\u0300re-SP-vers-LP-format-300x300-1.png\" class=\"\" alt=\"\" \/>    <\/div>\r\n<div class=\"kc-elm kc-css-500776 kc_shortcode kc_single_image\">\r\n\r\n        <img src=\"https:\/\/iutdijon.u-bourgogne.fr\/www\/wp-content\/uploads\/2026\/03\/AFF_services_publics_V2-e1774522738416.jpg\" class=\"\" alt=\"\" \/>    <\/div>\r\n<\/div><\/div><div class=\"kc-elm kc-css-26840 kc_col-sm-9 kc_column kc_col-sm-9\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-189803 kc_text_block\"><\/p>\n<p><span class=\"chapo\">L&rsquo;IUT Dijon-Auxerre-Nevers s&rsquo;engage pour am\u00e9liorer le service rendu au public dans le cadre de Services Publics +.<\/span><\/p>\n<p>Services publics + est un programme mis en place par le Gouvernement depuis 2020 afin de d\u00e9velopper la qualit\u00e9 du service rendu et la confiance entre les usagers et l&rsquo;Administration.<\/p>\n<p>Il d\u00e9cline une s\u00e9rie d&rsquo;engagements qui mettent l&rsquo;accent sur la proximit\u00e9, l&rsquo;efficacit\u00e9 et la simplicit\u00e9 des relations entre l&rsquo;usager et les services administratifs.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-558982\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div data-open-on-mouseover=\"\" data-tab-active=\"1\" data-effect-option=\"\" class=\"kc-elm kc-css-685454 kc_tabs group\">\n\t<div class=\"kc_wrapper ui-tabs kc_clearfix\">\n\t\t<ul class=\"kc_tabs_nav ui-tabs-nav kc_clearfix\">\n\t\t\t<li><a href=\"#tab_\" data-prevent=\"scroll\">+ proches<\/a><\/li><li><a href=\"#tab_\" data-prevent=\"scroll\">+ efficaces<\/a><\/li><li><a href=\"#tab_\" data-prevent=\"scroll\">+ simples<\/a><\/li>\t\t<\/ul>\n\t\t<div id=\"proches\" class=\"kc-elm kc-css-447022 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-93742 kc_text_block\"><\/p>\n<ol>\n<li>Dans le respect mutuel, vous \u00eates accueillis avec courtoisie et <strong>bienveillance<\/strong> et, dans les conditions pr\u00e9vues par la loi, vous avez le droit \u00e0 l&rsquo;erreur.<\/li>\n<li>Nous sommes<strong> joignables<\/strong> par t\u00e9l\u00e9phone ou sur place et nous facilitons vos d\u00e9marches en ligne.<\/li>\n<li>Vous b\u00e9n\u00e9ficiez d&rsquo;un <strong>accompagnement<\/strong> adapt\u00e9 \u00e0 votre situation personnelle.<\/li>\n<\/ol>\n<p>\n<\/div><\/div><\/div><div id=\"efficaces\" class=\"kc-elm kc-css-311790 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-119 kc_text_block\"><\/p>\n<p>4. Nous vous <strong>orientons<\/strong> vers la personne comp\u00e9tente pour traiter votre demande.<br \/>\n5. Vous recevez une <strong>r\u00e9ponse<\/strong> \u00e0 vos demandes dans les d\u00e9lais annonc\u00e9s et vous \u00eates <strong>inform\u00e9s<\/strong> sur l&rsquo;avancement de votre dossier.<br \/>\n6. Vous avez acc\u00e8s \u00e0 nos<strong> r\u00e9sultats<\/strong> de qualit\u00e9 de service.<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-716903\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-587582 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-664226 kc_col-sm-3 kc_column_inner kc_col-sm-3\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-540141 kc_shortcode kc_single_image\">\r\n\r\n        <img src=\"https:\/\/iutdijon.u-bourgogne.fr\/www\/wp-content\/uploads\/2022\/12\/Affiche_Resultats_IUT-Dijon-Auxerre_2022.jpg\" class=\"\" alt=\"\" \/>    <\/div>\r\n<\/div><\/div><div class=\"kc-elm kc-css-442498 kc_col-sm-9 kc_column_inner kc_col-sm-9\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-651554 kc_text_block\"><\/p>\n<p>Consultez les <a href=\"https:\/\/iutdijon.u-bourgogne.fr\/www\/wp-content\/uploads\/2026\/03\/Affiche_ResultatsIUT-DAN_2026.pdf\" title=\"R\u00e9sultats De L\u2019enqu\u00eate De Satisfaction 2026.\">r\u00e9sultats de l&rsquo;enqu\u00eate de satisfaction 2026.<\/a><\/p>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"simples\" class=\"kc-elm kc-css-282628 kc_tab ui-tabs-panel kc_ui-tabs-hide kc_clearfix \"><div class=\"kc_tab_content\"><div class=\"kc-elm kc-css-644504 kc_text_block\"><\/p>\n<p>7. Vos <strong>avis<\/strong> sont pris en compte pour am\u00e9liorer et simplifier nos d\u00e9marches.<br \/>\n8. Nous d\u00e9veloppons en permanence <strong>nos comp\u00e9tences<\/strong> et nous <strong>am\u00e9liorons en continu<\/strong>.<br \/>\n9. Nous sommes <strong>\u00e9co-responsables<\/strong>.<\/p>\n<p>\n<\/div><\/div><\/div>\t<\/div>\n<\/div>\n\n\n<div class=\"kc-elm kc-css-909243\" style=\"height: 20px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-775908 kc_text_block\"><\/p>\n<ul>\n<li>T\u00e9l\u00e9charger <a href=\"https:\/\/iutdijon.u-bourgogne.fr\/www\/wp-content\/uploads\/2026\/03\/AFF_services_publics_V2-e1774522738416.jpg\" title=\"Nos Engagements\">Nos engagements<\/a><\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>&hellip;<\/p>\n","protected":false},"author":3185,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no"},"categories":[690],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/iutdijon.u-bourgogne.fr\/www\/iut\/services-publics.html\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services publics + &gt; IUT Dijon-Auxerre-Nevers\" \/>\n<meta property=\"og:description\" content=\"L&rsquo;IUT Dijon-Auxerre-Nevers s&rsquo;engage pour am\u00e9liorer le service rendu au public dans le cadre de Services Publics +. 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